Questions people actually ask.

We aim to have call answering live within a week, because it is configuration rather than construction. Quoting and invoice automation depends on how tidy your existing pricing is, so we give you a date once we have seen it. Admin automation starts with an audit, so we can give you a date after that rather than guessing.

Almost never. We build around your existing calendar, accounts package and CRM. Ripping out working software to suit an automation is the wrong way round, and it is how these projects stall.

We will tell you before you spend anything. Some businesses genuinely do not have a problem worth automating yet, and we will say so.

If you are a small or medium sized manufacturer in the North West, possibly. Made Smarter North West matches up to 50% of technology adoption spend, capped at £20,000. Eligibility is SME manufacturers with 249 employees or fewer, turnover under £36m or a balance sheet under £18m. An independent panel decides each project. We help with the application at no charge.

Yes, on the automation and integration work. You are not renting your own processes back from us. Where a build depends on a third party platform, that platform has its own licence and we will name it before you commit.

It escalates rather than inventing something. The call assistant transfers or takes a message. The quoting system flags anything outside your normal rates instead of sending it. You see every conversation and every document produced.

We recommend telling them. Callers care far more about being answered and getting a date in the diary than about who typed the note.

We write down which systems hold what, which providers process it and where it sits, before anything is built. If your sector has specific obligations, that shapes the design rather than being handled afterwards.